Returns Policy

Eligibility for Returns:

You may return items within 14 days of receiving your order if:

• The item is in its original, unused condition.
• The item is in its original packaging.

How to Initiate a Return:

To request a return, please follow these steps:

• Contact Us: Reach out to our customer service team at info@kikimotoys.com to initiate the return process. Please include your order number and a brief explanation of the reason for the return.
• Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
• Shipping Costs – Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or incorrect. In such cases, we will cover the return shipping cost.
  • Original Shipping: Shipping fees are non-refundable.

Refunds:

Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your account statement.

Non-Returnable Items:

The following items cannot be returned:

• Customized or personalized items
• Items that have been used or damaged

Exchanges:

We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.