FREQUENTLY ASKED QUESTIONS
At Kikimo Toys, we use only high-quality, natural wood that is FSC certified. This ensures that the wood comes from sustainable and responsibly managed forests. Additionally, our paints are tested to meet the requirements of EN 71-3:2019 Safety of Toys, which addresses the mitigation of certain chemicals. Our paints have also been awarded both the CE Mark and M1 classification, ensuring they are safe and compliant with European safety standards.
To keep your Kikimo Toys in excellent condition, follow these care instructions:
• Clean Gently: Wipe the toy with a soft, damp cloth. Avoid soaking the toy or using abrasive cleaners.
• Avoid Excessive Moisture: Keep the toy away from water and do not submerge it. Excessive moisture can damage the wood and paint.
• Store Properly: Store toys in a dry place and avoid exposing them to direct sunlight or extreme temperatures.
• Do Not Use Harsh Chemicals: Avoid using any harsh chemicals or cleaners, as they can damage the paint and finish.
• Regular Inspection: Periodically check the toy for any signs of wear or damage and ensure it remains safe for play.
Yes, we offer personalization options for some of our toys! If you are interested in custom designs or personalizing a toy, please contact us directly for more details. We can provide specific information on which toys can be personalized and how to place a custom order using the contact form below.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days for a full refund. Please ensure that the toy is in its original condition and packaging. For more details, visit our [Return Policy]
We offer a variety of shipping options depending on your location:
• Latvia: For deliveries within Latvia, we use Pakomati (Omniva, VinniPakk, DPD). Delivery times typically range from 1 to 3 business days.
• Baltic States: For shipments within Estonia, Lithuania, and Latvia, we also use Pakomati (Omniva, VinniPakk, DPD). Delivery usually takes 2 to 5 business days.
• Europe: For deliveries across Europe, we use standard courier services. Shipping times vary based on destination but generally range from 5 to 7 business days.
• International Shipping: For other international destinations, shipping times may vary significantly based on location. We use reliable courier services, and delivery times can range from 10 to 20 business days.
Please note that shipping times are approximate and can be affected by factors such as customs processing and local delivery conditions.
For detailed shipping options specific to each product, please refer to the Shipping section on the product page.